Tailored virtual solutions assist medical practices, hospitals, and health systems in optimizing administrative processes, enhancing patient care, increasing revenue, and improving overall operational efficiency.
At Acmatics, we recognize the complexities healthcare providers encounter in balancing administrative responsibilities with delivering top-tier patient care. Our comprehensive suite of Virtual Medical Office Services (VMOS), adaptable to any scale of medical practice, hospital, or health system, empowers clinical teams to prioritize their expertise: delivering exceptional patient
Our expertly trained VMOS teams deliver an extensive array of administrative medical office support services, enhancing medical office management and maximizing revenue.
✔Our virtual team handles incoming calls to schedule, reschedule, cancel, and confirm patient appointments, effectively minimizing no-shows and cancellations while optimizing workflow.
✔We conduct patient follow-ups to encourage continuity of care, promote additional services, and enhance patient volume, thereby maximizing practice revenue and efficiency.
✔We convert paper charts into digital formats, enhancing accessibility, organizing medical charts more efficiently, and reducing the need for physical storage space.
✔We collaborate with insurance companies to secure approvals for treatments, tests, and medications, minimizing delays in patient care and alleviating administrative burdens for staff.
✔Our skilled VMOS professionals collect patient reports, results, and data from diverse external sources to compile patient charts. They meticulously review medical records, organize pertinent information, and ensure precise documentation. This streamlined record-keeping process enables healthcare providers to concentrate on patient care.
✔Our team assists in registering new patients by collecting demographic and insurance details, and maintaining updated records, ensuring a seamless and consistently welcoming experience.
✔Our skilled VMOS team manages both incoming and outgoing calls, addresses patient inquiries, responds to voicemails, and provides chat support, ensuring responsiveness to patient needs. Our secure communication protocols ensure HIPAA-compliant calling, text messaging, and voicemails.
✔We manage both incoming and outgoing faxes, ensuring swift and effective communication between your medical practice and external entities, including insurance companies, pharmacies, and other healthcare providers.
✔Our team aids in reconciling patient co-payments, ensuring precise billing and collection, and mitigating financial discrepancies.
✔When a primary care provider (PCP) refers a patient to a specialist, it initiates a series of coordinated actions. We oversee the scheduling of the specialist appointment, ensure the patient attends, obtain the specialist’s report, and gather any necessary labs or studies, uploading all documentation into your EMR.
VMOSsm offers a plethora of advantages for healthcare providers, including streamlined administrative processes, heightened productivity, and significant cost savings. By outsourcing tasks such as appointment scheduling, medical record organization, and patient follow-ups to VMOSsm professionals, medical practices can allocate more time and resources to delivering quality patient care. Additionally, VMOSsm ensures compliance with HIPAA regulations, data security, and confidentiality, providing peace of mind for healthcare providers. With its scalability and flexibility, VMOSsm adapts to the unique needs of each practice, improving operational efficiency and enhancing the overall patient experience.
Our VMOS team can alleviate administrative burdens by up to 30%, enabling clinical staff to allocate more time and resources to delivering superior quality care to their patients.
Introducing a VMOS program can lead to savings of up to 25% compared to the expenses incurred by hiring in-house staff.
By outsourcing administrative tasks, medical organizations can swiftly scale up operations while benefiting from a cost-effective pricing model.
VMOS teams provide nearly 100% coverage, ensuring continuity of service even during industry staffing shortages.
94% of patients express satisfaction with the assistance provided by our dedicated VMOS specialists, contributing to improved patient outcomes.
Acmatics Solutions transformed Dr. Martinez’s practice by efficiently managing patient charts, insurance information, and treatment plans. The result? Dr. Martinez now spends more time focusing on patient care and less on administrative tasks, significantly improving overall practice efficiency.
Internal Medicine - California:
By leveraging our services for streamlined lab and imaging orders, Dr. Rodriguez experienced a notable reduction in turnaround times. This not only enhanced the diagnostic process but also contributed to a more efficient patient care journey.
Cardiologist - Florida
